Shipping policy

Grillblazer, LLC Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day when inventory is available, excluding holidays and during periods of high volume of orders. 

Shipping rates and delivery estimates

Accurate shipping costs are presented to the buyer in the shopping cart and during checkout.

Shipment confirmation and order tracking

Tracking information (if applicable) will be provided to you via the email address you provide at the time of checkout.

Customs, duties, and taxes

Grillblazer, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Grillblazer, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We ship DDU internationally to all countries made available in our shopping cart. Shipping choices (if any) are presented to the buyer at the time of shipping, and unless otherwise specified, international shipping can take up to 5 weeks in transit.  You will want to monitor your tracking number for regular updates. The carrier selected is responsible for delivering the products to the customer, not GrillBlazer, LLC. If packages are lost, held at customs, or fees are not collectable at the time of delivery, GrillBlazer, LLC is not liable for final delivery and payment.


Returns Policy

  1. Email support@grillblazer.com with your order number to receive your return authorization.  If the item is either defective or damaged in shipping, we will issue a prepaid shipping label.  In all other cases, the buyer is responsible for return shipping and may return the item using the carrier of his/her choice.
  2. We do not accept any returns after 45 days from the ship date
  3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery, and we will work with you to quickly resolve the issue.
  4. To cancel an order, please contact us at sales@grillblazer.com as soon as possible.  If your order has not yet shipped, we will refund your payment and stop the shipment.  If it has already shipped, we will refund your payment as soon as we receive the product(s) back from you and process them at our warehouse.