Shipping Policy
Domestic Shipping Policy
Shipping and Processing Time
All orders are most frequently processed the same day, but within 1 business day when inventory is available, excluding holidays and during processing a high volume of orders.
Shipping rates and delivery estimates
Accurate shipping costs are presented to the buyer in the shopping cart and during checkout.
Shipment confirmation and order tracking
Tracking information (if applicable) will be sent to the email address you provide at checkout.
Damages
Grillblazer, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping
1) STICKER SHOCK - "International shipping is CRAZY expensive". All we are charging for shipping in the shopping cart is the cost of shipping for door-to-door service (the shipping label, standard or express delivery); this does NOT include brokerage fees or duties, which you will be responsible for at the time of delivery.
We ship DDU (Delivered Duty Unpaid) to all countries made available in our shopping cart. The carrier brokerage fees and taxes are additional costs that can be VERY expensive depending on which country you live in. For example, we ship a lot to Canada, and we have been seeing that Canadians have had to pay upwards of an additional $120 (USD) for these fees and taxes.
2) Standard shipping rates and times at checkout are based upon products being shipped to your country's border, where they are inspected by or handed off to your Customs and Local Postal Carriers before final delivery. This is an inherently slow process. We can ship it by Express couriers for usually around $35(USD) more. Express delivery has been very reliable, even though it is a bit more expensive; packages rarely get lost in transit. If this is an upgrade you would like, email us at sales@grillblazer.com immediately after you've placed your order, and we will contact you with exact costs and instructions before anything is shipped.
Shipping carrier choices (if any) are presented to the buyer at the time of purchase, and depending on your choice of carrier and the country you live in, international shipping can take a few weeks. You will want to monitor your tracking number for regular updates. The carrier selected is responsible for delivering the products to the customer, not GrillBlazer, LLC. If packages are lost, held at customs, or fees are not collectable at the time of delivery, GrillBlazer, LLC is not liable for the loss or your final payment of taxes or delivery.
3) You will be responsible for whatever rules and laws of your country's Customs regulations have regarding imitation firearms. We cannot predict what your country's Customs Enforcement will do, but if your product delivery gets delayed or confiscated for legal reasons, we can do nothing to correct it and will stop shipping products to your country until politics get corrected. This has happened in the past, in Germany, and nothing gets through to people in Australia (... you elected your government officials, so now you suffer the consequences).